Event days are chaotic enough. The last thing anyone wants is to be scrolling through emails, searching spam folders, or calling a friend who bought the ticket. That’s exactly the problem the WhatsApp Ticketing Feature is built to solve.
Let’s be very clear from the start:
❌ It is not ticket purchase ❌ It is not for payments
❌ It is not a WhatsApp store
✅ It is ticket retrieval and access via WhatsApp. Think of it as your ticket wallet, conveniently delivered where you already live, WhatsApp.
The Problem This Feature Solves
On event day, the most common issues are surprisingly simple:
“I can’t find my ticket.” “I didn’t receive the email.”
“My friend bought it for me.” “Can you please resend the ticket?”
These issues create friction for attendees and unnecessary pressure on event organizers and support teams. The WhatsApp Ticketing Feature removes this friction completely. What Users Can Do With the WhatsApp Ticketing Feature
1. Retrieve Existing Tickets on WhatsApp
Users don’t need to log into a dashboard or remember passwords. Here’s how it works. Users enter WhatsApp through a link or chat, they authenticate using their phone number or email. Pevent automatically finds all tickets they’ve already purchased and the tickets are delivered directly inside WhatsApp.
- No login.
- No dashboards.
- No email hunting.
- Just instant access.
2. Instant Ticket Delivery
Once retrieved, the ticket is sent straight to WhatsApp with a QR code image, event name, date and time, venue details, etc. Even if the original ticket email was deleted, lost, or never seen, the ticket is still accessible. This solves the #1 event-day problem: “I can’t find my ticket.”
3. Multi-Ticket Support
Many users don’t buy just one ticket, and with this feature, users can retrieve multiple tickets. If they have tickets for different events, they can select which event.
Group bookings are fully supported (one buyer, multiple tickets)This is especially critical for:
- Parties
- Tables
- Group outings
- Bulk buyers
Everyone gets access without confusion.
4. Event-Day Friendly by Design
The feature is built for real-world conditions.
- Works on low internet
- Works on any phone
- Works while standing at the gate
- WhatsApp is already open.
- There’s no app switching.
- No friction.
This is access designed for the moment it’s needed most.
5. Reduced Support Load for Organizers
❌️Before WhatsApp ticket retrieval:
- “Please resend my ticket”
- “I didn’t get the email”
- “My friend bought it for me”
✅️After WhatsApp ticket retrieval:
Users self-serve on WhatsApp and this directly reduces:
- Support tickets
- Manual resends
- WhatsApp DMs to organising team
- Event-day stress
6. Secure Ticket Retrieval
Security isn’t an afterthought. Tickets can only be retrieved using the phone number or email tied to the purchase
- No public links
- No backend access through forwarded messages
- No abuse or random access
- Only the rightful owner gets the ticket.
Why This Feature?
WhatsApp is already the most familiar digital space for users. Bringing ticket access there removes complexity instead of adding to it. This feature doesn’t change how tickets are sold. It simply ensures tickets are never lost, never stuck, and never stressful.
The WhatsApp Ticketing Feature is not about innovation for innovation’s sake. It’s about solving a painfully common problem in the simplest way possible. Your ticket wallet. Delivered on WhatsApp.
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